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KMID : 0613620100300020358
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Health Social Welfare Review
2010 Volume.30 No. 2 p.358 ~ p.380
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A Comparative Study on Job Satisfaction of Social Workers in Public and Private Sectors
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Jang Yun-Jeong
Kang Young-Kol
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Abstract
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Social workers play the most important role in Korea’s social welfare system since they are the very workers who take virtually full responsibilities for providing welfare services to target clients in Korea.
Even if Korean social welfare system would not be working without social workers, their contributions do not seem to have been sufficiently appreciated. A phenomenon symbolizing a discrepancy between their perceived contribution and the clients’appreciation has often surfaced in the form of complaints about their jobs, pays, human relations, and working conditions.
Typical problems, with which social workers in general have been confronted, would be summarized as follows(Yoon & Kang 윤혜미ㆍ강홍구, 2004: 1-2; Ko 고수정, 2006: 474) :
1. Working conditions prevent social workers from sufficiently displaying their expertise, which could worsen service quality and hamper efficiency and responsibility.
2. As standards of license qualifications are less rigorous and social workers’roles are not duly specified, the role ambiguity could pose a serious problem.
3. Social workers do not often receive legally-guaranteed pays and fringe benefits because of employers’financial difficulties. Hence, pay levels of social works would be much lower than those of comparable occupations.
4. The lack of standardized job explanations could force them to do their jobs according to their own judgements. Such ambiguities could lead to serious confusions in terms of their professional identity.
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KEYWORD
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Social Worker’s Job Satisfaction, Public-Sector Social Workers, Private-Sector Social Workers
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